POLICY AND CONDITIONS
TERMS OF SALE
1. EXCHANGES AND RETURNS
Purchases made on the Un Paso Más Website may be returned or exchanged within 15 days of receipt. All products will be accepted as long as they are in the same condition in which they were purchased and in their original box.
* For purchases made in Un Paso Más physical stores, no returns will be made, but a voucher will be issued with the amount of said product. In purchases made in physical stores, size or model changes will be made. To learn more about exchange and return policies, consult our store staff.
2. FESTIVE TIMES
The period for exchanges and returns will be extended for all orders placed from December 1 to January 1, and they may be exchanged or returned until January 15. The return of any product will be made as long as it is in the same condition and in its original packaging. Changes during the extended period can only be made for size or color changes.
3. DEFECTIVE PRODUCTS
If, exceptionally, the product has been defective, we will take care of checking its condition and once the problem is confirmed, we will send it to the factory to repair it, we will give a new one at no charge to the customer or, if we cannot obtain the product, we will the refund of the amount. You can contact our customer service department at email@example.com.
Un Paso Más may make discounts on the Website and in its physical stores. We reserve the right to modify or eliminate such promotions at any time without prior notice. Promotions may be exclusive to the Website or physical stores.
5. DELIVERY TIME
Deliveries in Peninsular Spain will be made within a maximum period of 3 working days, one day more in the case of shipments to the Balearic Islands. If, in exceptional cases, an item is out of stock after making the purchase, we will contact the customer immediately to offer a solution. The delivery time is indicative and we are not responsible for its delay. If the indicated delivery time is exceeded, we will contact the customer to inform them of the problem that may have arisen with the shipping company.
6. SHIPPING COSTS
Shipments within the Spanish peninsular territory and in the Balearic Islands will be free. Other shipments can be consulted in the price table located in the Shipping menu or can be consulted to our Customer Service team by email at firstname.lastname@example.org or by phone at 938 793 432.
7. PRODUCT SHEET
Photographs showing the products are provided for information purposes only. Differences between photographs and products can only be minimal and do not affect the essential characteristics of the products. The color of the products shown on the Website may differ from the actual color of the product.
8. LEGAL GUARANTEE
If you as a consumer consider that your rights have been violated, you can send us your complaints through the email address email@example.com in order to request an extrajudicial dispute resolution. In this sense, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request with us an extrajudicial resolution of consumer disputes accessible through the Internet address http://ec. europa.eu/consumers/odr/
9. CUSTOMER SERVICE
If you have any questions, suggestions, complaints or want to make any queries about our online store, contact the unpasomas.com customer service by any of the following means: - By email to the address:
In accordance with the provisions of article 27.3 of Law 11/1998, of July 9, on consumer protection, we inform you that at the headquarters of UN PASO MORE there are complaint forms at your disposal. Additionally, in all our stores there are complaint forms in the name of the company that owns the establishment. ONE MORE STEP will resolve claims addressed to it as soon as possible and, in any case, within a period of one month. In the event that said claim is not satisfactorily resolved, you may access the extrajudicial conflict resolution system indicated in the previous point.